Best Call Center Solutions For All Business

Manage distributed workforce with our cloud contact center solutions

Teleforce's missed call solutions allow businesses to quickly gather customer information through missed call alerts, enabling them to run missed call SMS campaigns and increase leads by up to 80%.

Track personal mobile numbers with our cloud contact center solutions campaigns

Empower your field agents with our mobile app to monitor previously unexplored business communication. With our cloud call center solutions, you can effortlessly track, listen, and record conversations anytime and anywhere.

Set up our hosted contact center solutions easily and instantly activate

In just five minutes of receiving the number, you can activate your hosted contact center using our plug-and-play setup. Enjoy unprecedented speed and ease in managing calls!

Cloud contact center requires no equipment

Eliminate the need for bulky PBX equipment and cut costs with our call center software. Opt for a cloud-based single number to represent your inbound call center and save on space and money.

Our hosted call center solutions offer enhanced caller experience

The hosted call center solution provides personalized regional greetings, custom hold music, and skill-based agent routing based on the caller's location and purchase history, ensuring real-time updates on wait times for callers.

Load Balancing

Our Cloud Contact Center enables you to manage a distributed workforce.

Monitor

With a dashboard, you can keep track of the operations of your hosted contact center and gain valuable business insights.

Maintain Records

Keep a record of every call's information, such as the caller's name, phone number, and duration of the call.

Dialers

Teleforce provides a comprehensive contact center solution, which includes a range of dialers to meet your business needs. Our dialers are designed to improve agent productivity and enhance customer engagement, resulting in increased conversions.

Seamless customer experience with our inbound call Center Solutions

Use our inbound call Center Solutions to manage your availability with the click of a button.

Our inbound call Center Solutions allow your agents to set their availability status from available to “”not available”” or “”on break”” – with the click of a button. Calls are routed to free agents who are available to take calls.

In case agents forget to update their availability status, you can log in from your owner panel and update it for them – ensuring a smooth and delightful customer experience for your business with our call center services.

Round-robin routing distributes incoming calls evenly among a group of agents. The next call is always routed to the next available agent in the queue, ensuring that everyone has an equal workload.

Sequential routing sends calls to agents in a specific order, such as based on seniority or performance. The first agent receives the first call, the second agent receives the second call, and so on.

Parallel routing sends the same call to multiple agents simultaneously. This can be useful for urgent calls or situations where multiple agents are needed to address a customer's needs.

Powerful Features Experience Over 25% Increase in Productivity with This Boosting Solution

Call center analytics dashboard

You can track and analyze your hosted contact center's operations by using a personalized daily and periodic dashboard that displays call performance and trends, enabling you to gain valuable business insights.

Call monitoring, whispering and barging

Improve caller experience and reduce churn with our call center solutions by remotely sharing crucial information with your agent during ongoing calls and taking over the conversation. Hear calls in real-time for effective communication.

Handle large call volumes

TImplement an automated outbound calling system to deliver product announcements, promotional offers, follow-ups, reminders, status updates, and other customer communications.

Call center solution mobile app

Enhance your control and visibility over business calls with an optimized call center solution. Track customers and listen to incoming and outgoing recorded conversations regardless of their origin.

easy CRM integration

Automatically add customer data by integrating your toll-free number with leading CRM software.

Easy call routing with hosted contact center

Direct calls to your personal mobile number and reduce customer waiting time with smart call routing to the next available agent.

Frequently Asked Questions

A Contact Center Solution is a comprehensive platform that goes beyond traditional call centers. It integrates various communication channels like phone, email, chat, and social media to provide a seamless and omnichannel customer experience.

A Contact Center Solution enhances customer service by centralizing communication channels, improving efficiency, and providing tools for better customer interactions. It streamlines processes, leading to increased customer satisfaction.

TeleForce's Contact Center Solution supports multiple communication channels, including voice calls, emails, live chat, and social media interactions. This ensures businesses can engage with customers across various platforms.

Yes, TeleForce offers customization options for its Contact Center Solution. We work closely with businesses to tailor the platform according to their unique requirements, ensuring optimal functionality.

The Contact Center Solution includes features such as call routing, automated workflows, and integration with CRM systems, all of which contribute to increased agent productivity and efficient handling of customer interactions.

Absolutely. TeleForce provides integration options for seamless incorporation of the Contact Center Solution with existing software, CRM systems, and other business applications.

Yes, TeleForce's Contact Center Solution is highly scalable. It can adapt to the changing call volumes of businesses, making it suitable for both small and large enterprises.

The platform facilitates omnichannel communication, enabling businesses to engage with customers through their preferred channels. This enhances customer satisfaction and loyalty through personalized and efficient interactions.

Yes, TeleForce's Contact Center Solution provides robust analytics and reporting features. Businesses can gain insights into performance metrics, agent efficiency, and customer satisfaction to make informed decisions.

To get started, businesses can reach out to our sales team through the "Contact Us" page on our website. We'll guide you through the implementation process, discuss your requirements, and tailor the solution to meet your business needs.

Best Call Center Solutions In India

Teleforce offers a range of cloud contact center solutions, including inbound call center, blended call center, and outbound call center.

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Manage distributed workforce with our cloud contact center solutions